KOOGMOON Cat Water Fountain - 74oz Stainless Steel Pet Drinking Dispenser, Silver Gray, Model S12-Pro, Includes 6 Filters & 3 Sponges

Frequently Asked Questions

• Q: What material is the Cat Water Fountain made from? A: The Cat Water Fountain is made from rust- and scratch-resistant three hundred four stainless steel. This ensures durability and prevents the formation of cat acne.
• Q: What is the capacity of this Cat Water Fountain? A: The Cat Water Fountain has a large capacity of seventy-four ounces or two point two liters. This allows for a constant supply of drinking water for your pets.
• Q: Are there any filters included with the fountain? A: Yes, the fountain comes with six carbon filters and three filter sponges. These help maintain clean and fresh drinking water for your pets.
• Q: How do I set up the Cat Water Fountain? A: To set up the fountain, simply place it in a convenient location, fill it with water, and connect the power adapter. Follow the manual for detailed instructions.
• Q: Is this fountain suitable for both cats and dogs? A: Yes, the Cat Water Fountain is designed for both cats and dogs. Its features cater to the drinking preferences of both types of pets.
• Q: How often should I refill the water in the fountain? A: You should refill the water often to keep the water level at least five centimeters deep. Regular refilling ensures the pump operates effectively.
• Q: How do I clean the Cat Water Fountain? A: To clean the fountain, disassemble the parts and wash them thoroughly every one to two weeks. This helps ensure sanitation and optimal pet health.
• Q: Can I use this fountain outdoors? A: No, this Cat Water Fountain is designed for indoor use only. It is important to keep it in a sheltered environment to ensure its functionality.
• Q: What should I do if the pump stops working? A: If the pump stops working, check the water level and refill if necessary. If the issue persists, refer to the troubleshooting section in the manual for further guidance.
• Q: Is the fountain easy to disassemble for cleaning? A: Yes, the Cat Water Fountain features a completely removable design, making it easy to disassemble for thorough cleaning. This ensures every corner remains sanitary.
• Q: How quiet is the pump on this fountain? A: The pump operates at a very quiet level of less than twenty-five decibels. This means it will not disturb you or your pets during regular activities.
• Q: What kind of maintenance does the fountain require? A: The fountain requires regular cleaning every two weeks and filter replacement every four weeks for optimal performance. In hotter climates, change the carbon filter every two weeks.
• Q: Does the fountain have a water level indicator? A: Yes, the fountain includes a water level window. This allows you to easily check the water level without needing to open the fountain frequently.
• Q: Is there a warranty for the Cat Water Fountain? A: Yes, the Cat Water Fountain comes with a warranty. For any issues, you can contact customer service for replacement or assistance.
• Q: What if my fountain arrives damaged? A: If your fountain arrives damaged, please contact customer service immediately. They will guide you through the return process to resolve the issue.