FAQs

1. What products does Petocart offer?
Petocart offers a diverse product portfolio including pet food, chewable tablets, leash clickers, shampoos, collars, tanks, and filters for aquariums, etc.

2. How does Petocart ensure customer satisfaction?
Petocart is committed to delivering optimal products with trademark customer support. The team constantly devises innovative ways to meet customer needs, and the end goal is customer satisfaction.

3. What is Petocart's approach to customer support?
Petocart provides 24x7 customer support. Customers can reach out in case of any queries or issues regarding order completion.

4. How is product safety ensured during shipping?
Petocart pays special attention to the safety and packing of products. Every order is shipped in double boxes to avoid damage. Orders above $250 require the customer's signature post delivery.

5. What is Petocart's delivery policy?
Petocart delivers within the country limits and does not accept international orders. If orders are placed outside working hours, they will be included in the next day's delivery list.

6. What is Petocart's return policy?
Returns are subject to a 25% restocking fee. Products damaged/defective or mismatched may be returned within 15 days, with a valid Return Authorization (RA) number.

7. How can I initiate a return?
Customers can request a Return Authorization (RA) number within 15 days of the original delivery date. The step-by-step guide for returning a product is available to guide customers through the process.

8. What are the conditions for issuing a refund?
Products must be in the original manufacturer's packaging, free from damage, and labeled with an intact/non-tampered security seal. Processing a return may take up to 15 business days

9. How are defective/missing units handled?
Defective or missing units will be replaced or partially credited. Replaced items will not have any additional credit issued against them.

10. What are the shipping charges and scenarios for refunding shipping?
Customers bear all shipping charges. Shipping charges are refundable in cases of products damaged/defective on arrival or when an erroneous product is shipped by the store. Customers should choose a carrier for returning the package and provide the Return Authorization (RA) Number for traceability.