Return & Refund Policy

At Petocart, we believe in offering a hassle-free return experience to ensure our customers are fully satisfied with their automotive purchases. If you’re not happy with your product, we’ve made it easy to return it. Please follow the steps outlined below to return a product and receive a refund.

Conditions for Return:

• Damaged/Defective or Mismatch Products: If the delivered product is damaged, defective, or doesn’t match what you ordered, you may request a Return Authorization (RA) number within 15 days of the original delivery date.
• Return Authorization (RA) Required: Products can only be returned with a valid RA number.
• RA Expiry: The RA number will expire 7 days after it is issued. We recommend returning your product as soon as possible to ensure timely processing.
• No RA Number: Products returned without an RA number will not be processed for refunds and may incur additional fees.
• Restocking Fee: Products returned without any defect or damage (i.e., buyer’s remorse) will be subject to a 25% restocking fee of the item’s price.

Criteria for Issuing a Refund:

Before shipping your product back to us, please ensure the following conditions are met to avoid any delays or denial in processing your return:

• Original Packaging: The product must be returned in its original manufacturer’s packaging, securely packed.
• Condition of Product: The product must be free from any damage (such as dents, scratches, cracks, abuse, defacement, or missing parts). This includes the absence of any signs of tampering, such as removed screws, fasteners, or seals.
• Security Seals: Products with a security seal must be returned with the seal intact and non-tampered.

Note: Processing a return may take up to 15 business days from the time we receive the product.

Defective/Missing Units:

If you receive a defective product, or if there are missing parts or units, we will resolve the issue in the following ways:

• Replacement of Affected Units: We will send you a replacement for any defective or missing parts.
• Partial Credit: If a full replacement is not available, we will offer partial credit for the affected units.

Note: Replaced items will not be eligible for additional credit.

Shipping for Return:

• Customer Responsibility: All shipping charges for returning a product are the responsibility of the customer, except for certain situations (see below).

• Refunding Shipping Charges: Shipping charges will be refunded under the following conditions:

  • Products are damaged or defective upon arrival.
  • An incorrect or erroneous product was shipped by us.

• Return Carrier: You may select any carrier of your choice to return the package. Be sure to specify the return address and your RA number on the bill of lading.

• Tracking and Confirmation: We recommend using a carrier service that provides delivery confirmation. This will allow you to track the return shipment and share proof of delivery with us.

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How to Return a Product:

1. Request a Return Authorization (RA): Contact Petocart customer support to obtain an RA number. You must request the RA within 15 days of delivery.
2. Pack the Product Securely: Ensure the product is in its original packaging and meets the conditions for return. Include the RA number on the package.
3. Ship the Product Back: Ship the product via your preferred carrier, ensuring you have tracking confirmation.
4. Return Confirmation: Once we receive the returned item, we will inspect it and issue a refund or replacement as applicable.

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For any questions or concerns about the return process, please contact our customer support team:

Petocart.com
14932 Kuykendahl Road, Houston, TX 77090

Telephone
281-738-1130

E-Mail
support@petocart.com