Shipping & Delivery Information

Our Shipping Promise

At Petocart, we understand that your pet supplies are important. That's why we take extra care with every package we send. All orders are shipped in double-boxes with full insurance for additional protection, ensuring your items arrive safely.

Processing & Shipping Timeline

• Processing Time: Orders are processed within 1-3 business days
• Domestic Delivery: Typically 3-5 business days
• International Delivery: Usually 8-12 business days

Please note that delivery times are estimates and may vary based on your location, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Destinations

We're proud to ship to pet lovers across the globe! Petocart currently ships to the following countries:

United States	Spain	Denmark	Slovak Republic	Latvia
Great Britain	Poland	Japan	Singapore	Finland
Canada	Portugal	Hungary	Lithuania	India
Germany	UAE	Australia	Slovenia	Estonia
France	Austria	Croatia	Bulgaria	Turkey
Netherlands	Belgium	Czech Republic	Luxembourg	Israel
Sweden	Italy	Ireland	Saudi Arabia	Switzerland

Shipping Costs

Shipping costs are calculated at checkout based on the shipping destination and selected shipping method. We offer free standard shipping on all domestic orders within the United States.

Discreet Packaging

We respect your privacy. All Petocart packages are shipped with complete DISCREET packaging. The product name, description, sender's name, and any information that hints about the contents are encrypted. Your package will arrive without any indication of what's inside, ensuring your purchase remains confidential.

Signature Requirements

Important Note: All orders valued above $250 will require a signature upon delivery for your protection.

International Orders

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more details before placing your order.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your shipment's progress every step of the way.

Lost or Delayed Shipments

If your package is lost or significantly delayed, please contact our support team immediately, and we will assist you in resolving the issue.

Additional Security Measures

For your protection, we may contact you for additional order verification of payment method on certain orders.

Questions or Concerns?

For details on returns and refunds, please refer to our Return Policy page.

For any questions about shipping or delivery, please contact our customer service team at support@Petocart.com