2024 Pet Memorial Christmas Photo Ornament - Hanging Picture Ornament - Paw Prints on My Heart Poem Message - Gift/Storage Bag I

Frequently Asked Questions

• Q: What materials is the ornament made of? A: The ornament is made of metal. It features a brushed-metal finish and is accented with eight crystals.
• Q: What are the dimensions of the ornament? A: The ornament measures three inches in width and four and a half inches in height. It holds a photo with a diameter of two inches.
• Q: Is the ornament engravable? A: Yes, the back plate cover is engravable. However, engraving services are not provided by the seller.
• Q: How do I display the ornament? A: You can display the ornament by hanging it. It comes with a ribbon for easy hanging on your tree or other displays.
• Q: Can I put my dog's photo in the ornament? A: Yes, the ornament is designed to hold a two-inch diameter photo of your dog. This allows you to showcase your beloved pet.
• Q: What is included with the ornament? A: The ornament includes a gift/storage bag and a dated 2024 hanging charm. This makes it a perfect gift for memorializing your pet.
• Q: How should I clean the ornament? A: To maintain the ornament, gently wipe it with a soft, dry cloth. Avoid using harsh chemicals that could damage the metal or crystals.
• Q: Is the ornament safe for outdoor use? A: No, the ornament is not intended for outdoor use. It is designed for indoor display, particularly as a Christmas decoration.
• Q: How do I store the ornament when not in use? A: You can store the ornament in the included gift/storage bag. This will help protect it from dust and damage.
• Q: Is this ornament suitable for all pet owners? A: Yes, it is suitable for all pet owners who want to memorialize their pets. It is a thoughtful gift for anyone grieving a loss.
• Q: How does this ornament compare to other memorial ornaments? A: This ornament features unique qualities such as the engraved message and crystal accents. It stands out for its charm and personalization options.
• Q: What if my ornament arrives damaged? A: If your ornament arrives damaged, contact the seller for a return or replacement. Make sure to keep the original packaging for the return process.
• Q: Can I return the ornament if I'm not satisfied? A: Yes, you can return the ornament if you're not satisfied, but be sure to check the seller's return policy for specific details.
• Q: What if I need help with the hanging process? A: If you need assistance with hanging the ornament, any standard ornament hook or ribbon can be used for easy display.
• Q: Does the ornament come with a warranty? A: No, the ornament does not come with a warranty. However, the seller may offer a return policy.
• Q: Can I customize the ornament further? A: Customization options are limited to engraving the back plate. Additional custom features are not provided by the seller.