Redoso Cat Fountain Replacement Filters, 8 Pcs, Activated Carbon & Sponge, Fits Veken 95Oz/2.8L Water Dispenser, White

Frequently Asked Questions

• Q: What materials are the filters made of? A: The filters are made of activated carbon, ion exchange resin, and non-woven fabric. These materials work together to effectively filter impurities from your pet's drinking water.
• Q: What are the dimensions of the filters? A: Each filter measures one point nine seven inches in length, one point one eight inches in width, and zero point three nine inches in height. This compact size ensures a perfect fit in compatible pet fountains.
• Q: How many filters are included in the package? A: The package includes a total of eight filters: four carbon filters and four pre-filter sponges. This combination provides comprehensive filtration for your pet's water.
• Q: How do I install the replacement filters? A: To install the replacement filters, remove the old filter from the fountain and replace it with a new one. Ensure that the filter is seated properly before refilling the fountain with water.
• Q: How often should I replace the filters? A: Replace the carbon filter every two weeks and the foam filter every four weeks. Regular replacement helps maintain optimal water quality for your pets.
• Q: Can I use these filters in any pet fountain? A: No, these filters are specifically compatible with Veken 67oz, 95oz, and 135oz Automatic Pet Fountains, as well as 84oz Stainless Steel Cat Water Fountains. Ensure compatibility before use.
• Q: How do I clean the filters before use? A: Soak the filter in water for two minutes and rinse it thoroughly under running water. This step helps prevent activated carbon dust from entering the water.
• Q: Are these filters safe for my pets? A: Yes, the filters are safe for pets. The materials used are non-toxic and designed to improve the quality of drinking water for your cats and dogs.
• Q: What happens if my filters arrive damaged? A: If your filters arrive damaged, please contact customer service for assistance. They will help you with replacements or returns as needed.
• Q: Is there a warranty on these filters? A: Yes, the filters come with a satisfaction guarantee. If you have any issues, you can reach out to customer service for support.
• Q: How should I store the filters? A: Store the filters in a cool, dry place away from direct sunlight. Keeping them in their original packaging can help maintain their quality until use.
• Q: Do these filters help with odor control? A: Yes, the activated carbon in the filters helps to control odors by absorbing impurities and contaminants in the water, ensuring fresher drinking water for your pets.
• Q: Are there any special instructions for first-time users? A: Yes, first-time users should soak and rinse the filter before use to eliminate any dust and ensure optimal performance in the fountain.
• Q: Can these filters be used for both cats and dogs? A: Yes, these filters are suitable for both cats and dogs. They help maintain clean drinking water for any pet that uses the fountain.
• Q: How do I contact customer service for support? A: You can contact customer service through the information provided on the product packaging or the retailer's website for any inquiries or support.