Back On Track Cool On Track Cooling Dog Coat (S1, 30Cm / 11-13'')

Frequently Asked Questions

• Q: What is the size of the Back on Track Cool on Track Cooling Dog Coat? A: The coat is designed for dogs with a body length of thirty centimeters, suitable for breeds weighing between eleven and thirteen inches.
• Q: What material is the cooling dog coat made from? A: The coat is made from technical polyester material that cools effectively through evaporation without any chemicals.
• Q: How is the cooling coat adjusted for different dogs? A: It features an adjustable hook and loop system around the belly and neck to ensure a proper fit for various dog sizes.
• Q: How do I use the Back on Track cooling coat? A: To use the coat, saturate it with water, squeeze out excess water, and place it on your dog to help cool them down.
• Q: Is the cooling coat suitable for all dog breeds? A: Yes, the coat works on most dog breeds due to its adjustable design, accommodating various body shapes and sizes.
• Q: Can I use the cooling coat as a blanket? A: Yes, when not in use as a coat, it can be unzipped and utilized as a cooling blanket for both dogs and humans.
• Q: What are the care instructions for the cooling coat? A: Hand wash the coat only in thirty degrees Celsius water using mild liquid detergent; do not bleach, iron, or tumble dry.
• Q: How should I store the cooling dog coat? A: Store the coat in a dry place to prevent mold or mildew; avoid damp environments for optimal longevity.
• Q: Is the cooling coat safe for my dog? A: Yes, the coat is safe for dogs as it uses non-toxic materials and requires no chemicals for cooling.
• Q: What should I do if the coat does not fit my dog? A: If the coat doesn't fit, check the size chart and consider returning it for a different size that better suits your dog's measurements.
• Q: How does the cooling process work? A: The coat cools through evaporation, which lowers the skin temperature by at least six degrees Celsius when properly saturated.
• Q: Can I use fabric softener when washing the cooling coat? A: No, do not use fabric softener as it can damage the technical material and reduce its cooling effectiveness.
• Q: Is there a warranty on the cooling dog coat? A: Warranty details may vary; check with the retailer for specific information regarding coverage and conditions.
• Q: What if my cooling coat arrives damaged? A: If the coat arrives damaged, contact customer service immediately for assistance with returns or replacements.
• Q: Can this coat be used in winter conditions? A: The coat is specifically designed for cooling in hot weather and is not recommended for winter use or cold conditions.