Cat Mate Lockable Cat Flap with Door Liner, White

Frequently Asked Questions

• Q: What are the dimensions of the Cat Mate 2-Way-Locking Cat Flap? A: The dimensions are width seven point six inches, height eight inches, and a cut-out size of width six point five inches and height six point eight inches.
• Q: What material is the Cat Mate Cat Flap made from? A: It is made from super tough polyester, ensuring durability and resistance to daily wear and tear.
• Q: What is the item size classification of the Cat Mate Cat Flap? A: The item is classified as medium size, making it suitable for small to medium-sized cats.
• Q: How do I install the Cat Mate Cat Flap? A: To install, cut out the specified dimensions in your door or wall, then follow the included instructions to secure the flap.
• Q: Is this cat flap suitable for UPVC, wood, and wall installations? A: Yes, the Cat Mate Cat Flap is designed for installation in UPVC, wood, and wall surfaces.
• Q: How does the 2-way locking system work? A: The 2-way locking system allows you to choose whether to permit your cat to enter, exit, or remain restricted.
• Q: How do I clean the Cat Mate Cat Flap? A: To clean, simply wipe the flap and surrounding area with a damp cloth and mild detergent, avoiding harsh chemicals.
• Q: Is the Cat Mate Cat Flap weatherproof? A: Yes, it features a fully brush-sealed, magnetic closure flap that prevents draughts and weather intrusion.
• Q: How do I ensure the safety of my cat with this flap? A: The tamper-proof design and silent action provide added security and peace of mind for your cat’s safety.
• Q: What should I do if the Cat Mate Cat Flap arrives damaged? A: If it arrives damaged, contact customer support immediately for assistance with your return or replacement.
• Q: Can the Cat Mate Cat Flap be used for larger cats? A: No, it is specifically designed for small to medium-sized cats, so larger cats may not fit comfortably.
• Q: What is the locking mechanism like on the Cat Mate Cat Flap? A: The locking mechanism is secure and user-friendly, allowing you to easily switch between locked and unlocked positions.
• Q: Does this cat flap make noise when in use? A: No, it operates quietly, ensuring a silent transition for your cat.
• Q: How thick of a door can the Cat Mate Cat Flap accommodate? A: It is self-lining up to two inches thick, making it versatile for various door thicknesses.
• Q: Is the Cat Mate Cat Flap easy to operate for cats? A: Yes, it is designed for easy access, allowing cats to move in and out without difficulty.
• Q: What features make the Cat Mate Cat Flap tamper-proof? A: Its robust design and secure locking mechanism contribute to its tamper-proof features, ensuring your cat's safety.