Rellaty Cat Water Fountain, Stainless Steel, 3.2L, Large Pet Drinking Dispenser with 4 Filters

Frequently Asked Questions

• Q: What material is the cat water fountain made from? A: The cat water fountain is made from three hundred four stainless steel. This material is safer and more durable than plastic options.
• Q: What are the dimensions of the cat water fountain? A: The dimensions of the cat water fountain are seven point five inches in length, four point four inches in width, and nine point nine inches in height.
• Q: What is the capacity of the pet water fountain? A: The pet water fountain has a capacity of three point two liters or one hundred eight ounces. This large capacity is suitable for small and medium-sized pets.
• Q: How does the quadruple filtration system work? A: The quadruple filtration system includes an activated carbon filter with a cotton layer, activated carbon, and ion exchange resin. This system effectively removes odors and softens the water.
• Q: How do I assemble and disassemble the cat water fountain? A: The cat water fountain can be easily assembled and disassembled in just a few minutes. This feature allows for quick cleaning and replacement of parts.
• Q: Is this cat water fountain easy to clean? A: Yes, the cat water fountain is easy to clean. It can be placed in the dishwasher, excluding the pump and filter, for convenient maintenance.
• Q: How does the cat water fountain work? A: To use the cat water fountain, simply fill it with water and plug it in. The ultra-silent pump circulates the water, creating a flowing effect that encourages pets to drink.
• Q: Is this fountain suitable for larger pets? A: No, the cat water fountain is primarily designed for small and medium-sized pets. It has a three point two liter capacity which may not be sufficient for larger animals.
• Q: What voltage does the pump operate on? A: The pump operates on five volts of low voltage. This design ensures energy efficiency even when running for extended periods.
• Q: How can I ensure the safety of my pet while using the fountain? A: To ensure your pet's safety, regularly change the filter and clean the fountain and pump every two to three weeks. This prevents buildup of harmful bacteria.
• Q: What is the warranty on the cat water fountain? A: The cat water fountain comes with an eighteen-month warranty. If the pump fails during this period, you can contact customer service for a replacement.
• Q: Can the water fountain help with my pet's kidney health? A: Yes, the flowing water design of the fountain encourages pets to drink more, which is beneficial for their kidney health. Fresh water promotes hydration.
• Q: What should I do if the fountain stops working? A: If the fountain stops working, first check the power source and connections. If the issue persists, contact customer service for support or a replacement.
• Q: How often should I replace the filters? A: It is recommended to replace the filters every two to three weeks. Regular changes ensure your pet has access to clean and healthy water.
• Q: Is there customer support available for this product? A: Yes, customer support is available twenty-four hours a day, seven days a week. You can reach out with any questions or concerns regarding the product.