CatGenie 2+1 Combo Cat Litter System - Fresh Scent, Model 21COMBO, Non-toxic Biodegradable Materials

Frequently Asked Questions

• Q: What are the dimensions of the CatGenie 2+1 Combo Fresh Scent? A: The dimensions are nine point eight four inches in length, four point three three inches in width, and six point three inches in height. This compact size makes it easy to fit into various spaces.
• Q: What materials are used in the CatGenie 2+1 Combo? A: The product is made from a non-toxic combination of natural and synthetic biodegradable materials. This ensures safety for both pets and the environment.
• Q: How many SaniSolution Cartridges are included in the combo? A: The combo includes two SaniSolution Cartridges. Each cartridge is designed to last for a significant number of washes, ensuring effective cleaning.
• Q: How do I use the CatGenie 2+1 Combo Fresh Scent? A: To use the CatGenie, simply insert the SaniSolution Cartridges into the designated area and fill the GenieBowl with Washable Granules. Follow the instructions for operation to ensure optimal performance.
• Q: Is the CatGenie suitable for all cat breeds? A: Yes, the CatGenie is designed for use with any model of CatGenie AI and one hundred twenty self-washing cat boxes. It accommodates various cat breeds and sizes.
• Q: How often do I need to replace the granules? A: The Washable Granules do not require replacement but may need additional granules when the level falls below the indicated line on the bowl. Regular monitoring will ensure optimal performance.
• Q: How do I clean and maintain the CatGenie? A: To maintain the CatGenie, regularly check the SaniSolution Cartridge and refill the Washable Granules as needed. The system is designed to be self-cleaning, but periodic checks ensure longevity.
• Q: Are the materials used in the CatGenie safe for pets? A: Yes, the materials are non-toxic and biodegradable, making them safe for pets. This focus on safety ensures peace of mind for pet owners.
• Q: What should I do if the CatGenie doesn't clean properly? A: If the CatGenie isn't cleaning properly, first check if the SaniSolution Cartridge is empty or clogged. Ensure that the Washable Granules are at the correct level and try resetting the machine.
• Q: Can I use the CatGenie with other cleaning solutions? A: No, the CatGenie is designed for use with SaniSolution only. Using other cleaning solutions may damage the unit and void the warranty.
• Q: How long does one SaniSolution Cartridge last? A: Each SaniSolution Cartridge lasts for up to one hundred twenty to two hundred forty washes, depending on the settings used. This efficiency helps reduce costs over time.
• Q: Is the CatGenie easy to install? A: Yes, the CatGenie is designed for easy installation. Follow the straightforward instructions provided in the manual for quick setup.
• Q: Does the CatGenie require any special maintenance? A: No special maintenance is required beyond regular checks of the SaniSolution Cartridge and Granules. Routine monitoring will keep the system running smoothly.
• Q: What if I receive a damaged CatGenie? A: If the CatGenie arrives damaged, contact customer support immediately for assistance with returns or replacements. Keeping the original packaging may help with the return process.
• Q: Is the CatGenie environmentally friendly? A: Yes, the CatGenie is made from biodegradable materials and uses a sustainable cleaning solution. This makes it a more environmentally conscious choice for cat owners.