Educator Additional Receiver And Collar Compatible With All Educator Training Systems, Pink

Frequently Asked Questions

• Q: What is the size of the receiver and collar? A: The receiver measures two inches long, one and a half inches wide, and one inch high. The collar is three-quarters of an inch wide and thirty inches long.
• Q: What materials are used in this product? A: The collar is made from high-quality Biothane material. Biothane is known for its durability, waterproof properties, and ease of cleaning.
• Q: Does the collar fit all dog sizes? A: Yes, the collar is suitable for small to medium-sized dogs weighing ten pounds and up. It adjusts to fit neck sizes between five to twenty-two and a half inches.
• Q: How do I set up the receiver and collar? A: To set up the receiver, connect it to your existing Educator Training System transmitter. Follow the instructions in the included owner's manual for detailed setup guidance.
• Q: Can I cut the collar for a custom fit? A: Yes, the collar can be cut to size for a custom fit. This feature ensures that it comfortably fits your dog's neck measurements.
• Q: Is this product suitable for outdoor training? A: Yes, the rugged design of the receiver makes it perfect for any type of training environment, including outdoor settings.
• Q: How do I clean the collar? A: The Biothane material is easy to clean. Simply wipe it with a damp cloth and mild soap to maintain hygiene and appearance.
• Q: What type of warranty does this product have? A: The product comes with a two-year warranty on registered transmitters and receivers, and a one-year warranty on accessories against manufacturer defects.
• Q: Can I use this with multiple dogs? A: Yes, this receiver can be added to a one-dog system to convert it into a two-dog system, allowing you to train multiple dogs simultaneously.
• Q: What should I do if the product arrives damaged? A: If the product arrives damaged, contact customer support immediately for assistance with returns or replacements as per the warranty policy.
• Q: Is there live support available for setup and training? A: Yes, live US phone support is available Monday through Friday from eight AM to five PM Eastern for help with setup and training.
• Q: Are there any safety concerns with the collar? A: Yes, the collar is designed to be safe for dogs when used according to the instructions. Ensure it is not too tight and check for irritation regularly.
• Q: What if my dog has sensitivities to materials? A: For dogs with nickel sensitivities, hypoallergenic titanium points are available for use, ensuring comfort during training.
• Q: Can I replace lost or chewed receivers? A: Yes, you can replace a lost or chewed receiver. The product is designed for easy replacement as needed.
• Q: Is this product recommended for beginners? A: Yes, this training collar is user-friendly and suitable for both beginners and experienced trainers looking to enhance their dog's obedience.