FreeStanding Dog Door - Steel Frame with Telescoping Tunnel, Double Magnetic Flaps, Medium, Smoky Gray, Model FRMS100-2S-2S

Frequently Asked Questions

• Q: What are the dimensions of the dog door? A: The dog door has a frame size of twelve point twenty-one inches wide by sixteen point thirty-four inches high.
• Q: What material is the dog door made of? A: The dog door is made from high-strength alloy steel, ensuring durability and rust resistance.
• Q: What is the maximum weight limit for dogs using this door? A: This dog door is suitable for dogs weighing up to forty pounds.
• Q: How do I install the dog door? A: You can install the dog door using the provided installation guide and cutting template, making it easy for anyone.
• Q: What types of walls can this dog door be installed in? A: This dog door is compatible with various wall types, including stucco, wood, and brick.
• Q: Is the dog door weatherproof? A: Yes, the dog door features a weatherproof design that prevents air leakage and blocks elements like wind and rain.
• Q: How do I clean the dog door? A: You can clean the dog door with a damp cloth and mild soap, avoiding harsh chemicals to maintain its finish.
• Q: Can this dog door be used for indoor installations? A: Yes, this dog door is designed for both indoor and outdoor wall installations.
• Q: What if the dog door arrives damaged? A: If the dog door arrives damaged, please contact our customer support team for assistance with returns or replacements.
• Q: Is there a warranty for the dog door? A: Yes, the dog door comes with a warranty covering manufacturing defects and quality issues.
• Q: How do I ensure the dog door fits my wall? A: The dog door is designed for walls ranging from three point ninety-four inches to seven point eighty-seven inches thick.
• Q: What is the flap opening size of the dog door? A: The flap opening measures eight point seventy-four inches wide by twelve point sixty-seven inches high.
• Q: Is this dog door suitable for heavy-duty use? A: Yes, this dog door is constructed from strong materials and designed for heavy-duty use by active pets.
• Q: How do I contact customer support for installation questions? A: You can reach our customer support team via email or phone, and we will respond within twelve hours.
• Q: Does the dog door have a locking mechanism? A: Yes, the dog door features double security lock panels for added safety.
• Q: Can I use this dog door in extreme weather conditions? A: Yes, the dog door is designed to withstand various weather conditions, thanks to its energy-saving and weatherproof features.