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Frequently Asked Questions

• Q: What material is the HIGO LED glowing dog collar made of? A: The collar is made of high-quality silicone and ABS material. This combination ensures durability, comfort, and safety for your pet.
• Q: What are the dimensions of the HIGO LED dog collar? A: The collar has a diameter of approximately six point seven inches. It can be cut to fit smaller pets, making it versatile for different breeds.
• Q: How bright is the LED light on the collar? A: The collar features twelve high-bright LEDs that provide visibility up to five hundred meters. This ensures your dog is easily seen at night.
• Q: How do I charge the HIGO LED dog collar? A: The collar is fully rechargeable via a Micro USB port. It takes about two hours to charge and lasts four to six hours depending on the light setting.
• Q: Is the HIGO LED dog collar adjustable? A: Yes, the collar is adjustable. It can be cut to any length between eleven inches to twenty-seven inches to fit various dog breeds.
• Q: How do I cut the collar to fit my pet? A: To cut the collar, measure your pet's neck size first. Then, cut at the marked 'SCISSORS' point without cutting through the LEDs.
• Q: Is the collar safe for use in wet conditions? A: The collar is water resistant, meaning it can handle light rain or wet grass. However, it should not be submerged in water.
• Q: Can I use the collar while my dog swims? A: No, the collar is not suitable for swimming. It is only water resistant and not waterproof.
• Q: How long does the battery last on a full charge? A: The battery lasts for four to six hours on quick flash mode and up to eight hours on slow flash mode. Steady glow lasts two to three hours.
• Q: What colors are available for the HIGO dog collar? A: The collar is available in three colors: pink, green, and blue. You can choose the color that best suits your pet.
• Q: What should I do if the collar arrives damaged? A: If the collar arrives damaged, please contact customer service immediately. They will assist you with returns or replacements.
• Q: Does the collar come with a warranty? A: Yes, the collar typically comes with a warranty. Please check the packaging or contact customer service for specific warranty details.
• Q: Is the collar suitable for all dog breeds? A: Yes, the collar is suitable for various dog breeds due to its adjustable size. It can be cut to fit different neck sizes.
• Q: How do I maintain the collar for long-lasting use? A: To maintain the collar, clean it with a damp cloth and avoid exposing it to extreme heat. Keep it away from fire and sharp objects.
• Q: What is the return policy for the collar? A: The return policy allows you to return the collar within a specified period if it is unused and in original packaging. Check the retailer's website for details.