Higo Light Up Dog Collars - Rechargeable Lightweight Glowing Puppy Collar, Silicone Lighted Pet Collar Lights For Night Walking (Red)

Frequently Asked Questions

• Q: What material is the HIGO Light Up Dog Collar made of? A: The HIGO Light Up Dog Collar is made of high-quality silicone and Acrylonitrile Butadiene Styrene. These materials make it durable, lightweight, and comfortable for pets.
• Q: What are the dimensions of the dog collar? A: The collar has a diameter of approximately six point seven inches. It is adjustable and can be cut to fit dogs of various sizes.
• Q: How long does the battery take to charge? A: The collar takes about two hours to fully charge. Once charged, it can last between four to six hours of use depending on the light setting.
• Q: How do I charge the HIGO Light Up Dog Collar? A: You can charge the collar using the included Micro USB cable. It can be charged with phone chargers, laptops, or USB power adapters.
• Q: Can the collar fit all dog sizes? A: Yes, the collar is designed as one size fits all. It can be cut to any length between eleven inches and twenty-seven inches to fit various dog breeds.
• Q: How do I resize the collar for my dog? A: To resize, measure your dog's neck with a soft tape measure, then cut the collar at the marked scissors point. Ensure it is turned off while cutting.
• Q: Is the collar waterproof? A: No, the collar is water resistant but not waterproof. It can withstand light rain and wet grass, but should not be used in deep water or swimming.
• Q: How bright is the collar's LED light? A: The collar features twelve high-bright LEDs providing visibility up to five hundred meters. It is designed to keep your pet safe and visible at night.
• Q: How do I clean the HIGO Light Up Dog Collar? A: To clean the collar, wipe it gently with a damp cloth. Avoid using harsh chemicals or submerging it in water.
• Q: What do I do if the collar doesn't work after cutting it? A: If the collar is cut at the marked point, the remaining portion should still work. If it doesn't, check the battery or contact customer support.
• Q: What is the warranty policy for the collar? A: The collar comes with a warranty against quality issues. If you encounter any problems upon receiving it, please contact customer service for assistance.
• Q: Is this collar safe for my pet? A: Yes, the collar is made from safe materials and designed not to cause discomfort. However, avoid cutting it in a way that could harm the LED functionality.
• Q: Can I use the collar in bad weather? A: Yes, the collar's water-resistant design allows it to be used in light rain or snowy conditions, making it suitable for various weather.
• Q: How long does the collar's battery last on a single charge? A: The battery lasts four to five hours on the quick flash setting and up to eight hours on the slow flash setting.
• Q: What should I do if the collar arrives damaged? A: If the collar arrives damaged, contact the seller immediately for a replacement or return. Ensure to keep the packaging for any return process.