Kaiyikapet Dog Training Collar Receiver, Single Collar Without Remote (Requires Remote Control To Operate), Not Compatible With

Frequently Asked Questions

• Q: What is the KAIYIKAPET Dog Training Collar Receiver made of? A: The collar is made of silicone, providing durability and comfort for your dog. This material is designed to withstand wear from outdoor activities.
• Q: How long does the receiver take to charge? A: The receiver takes two hours to fully charge. Once charged, it can provide a standby time of up to one hundred eighty-five days.
• Q: What is the size compatibility for this collar? A: This collar is compatible with all older KAIYIKAPET training collars, specifically the X1 and older X3 models. It's a collar-only unit without a remote.
• Q: How do I use the KAIYIKAPET Dog Training Collar Receiver? A: To use the collar, you must pair it with an appropriate remote control. Simply attach the collar to your dog and use the remote to operate it.
• Q: Is this collar suitable for all dog sizes? A: Yes, the collar can be adjusted to fit various dog neck sizes. Ensure proper adjustment for comfort and effectiveness during training.
• Q: Can I use this collar in wet conditions? A: Yes, the collar is IPX7 waterproof, making it safe for use in the rain or around water. This feature ensures your dog can play freely without damaging the collar.
• Q: How do I maintain the KAIYIKAPET Dog Training Collar Receiver? A: To maintain the collar, regularly check for wear and clean it with a damp cloth. Avoid submerging it in water for extended periods.
• Q: Is there a warranty for the training collar? A: Yes, the KAIYIKAPET products typically come with a warranty. Check the user manual for specific warranty details and coverage.
• Q: How do I replace the collar strap if needed? A: If the collar strap is damaged, you can purchase a replacement strap compatible with the KAIYIKAPET collars. Ensure it matches the required length for your dog.
• Q: Can I return this collar if it doesn't work? A: Yes, you can return the collar if it arrives damaged or does not function correctly. Be sure to check the return policy for specific conditions.
• Q: What should I do if the collar stops charging? A: If the collar stops charging, check the Type-C charging cable for damage. If the issue persists, contact customer support for further assistance.
• Q: Is this collar safe for my dog during training? A: Yes, the collar is designed with safety in mind, offering adjustable shock levels to train effectively without causing harm.
• Q: How many connection points are included with the collar? A: The package includes two short connection points and two long connection points. These allow for secure attachment to the collar.
• Q: What type of battery does the collar use? A: The collar uses lithium-ion batteries, which are contained in the equipment. Ensure they are charged properly for optimal performance.
• Q: Is the collar compatible with the new X3 model? A: No, this collar is not compatible with the new X3 model collars. It is designed for older models only.
• Q: How do I get support if I have questions about the collar? A: You can contact KAIYIKAPET customer service for support. They offer assistance for any questions or concerns you may have regarding the collar.