Max and Neo Nylon Extra Large Dog Martingale Collar - Orange - Metal - Model NYMC-ORG-XL - Donation to Dog Rescue with Every Purchase

Frequently Asked Questions

• Q: What material is the Max and Neo dog collar made of? A: The Max and Neo dog collar is made from high-quality nylon that is two millimeters thick. This durable nylon ensures both strength and comfort for your dog.
• Q: What are the dimensions of the extra large collar? A: The extra large collar is one and a half inches wide and fits neck sizes between twenty-one to thirty-three inches. This size is designed for larger breeds.
• Q: Is the collar reflective for night visibility? A: Yes, the collar features reflective stitching for increased visibility at night. This enhances safety during evening walks.
• Q: How do I properly fit the collar on my dog? A: To fit the collar, measure your dog's neck size and select the appropriate size. The extra large collar fits neck sizes from twenty-one to thirty-three inches.
• Q: Can I use this collar for training my dog? A: Yes, the martingale design of the collar makes it suitable for training purposes. It tightens gently to prevent slipping without choking.
• Q: How can I ensure the collar fits comfortably? A: Ensure that you can fit two fingers between the collar and your dog's neck. This ensures a snug but comfortable fit.
• Q: How should I clean the Max and Neo collar? A: You can clean the collar with mild soap and water. Rinse thoroughly and let it air dry to maintain its quality and appearance.
• Q: Is the collar machine washable? A: No, the collar is not machine washable. Hand washing is recommended to prevent damage to the material.
• Q: What precautions should I take while using the collar? A: Always supervise your dog while wearing the collar. Ensure it is fitted correctly to avoid discomfort or injury.
• Q: How does Max and Neo support dog rescues? A: For every collar sold, Max and Neo donates an identical collar to a dog rescue. This program helps provide essential supplies to those in need.
• Q: Who receives the donated collars? A: The donated collars go to various dog rescues throughout the USA. Donations are made based on monthly sales and the needs of the rescues.
• Q: What happens if my collar arrives damaged? A: If the collar arrives damaged, you can return it for a replacement or refund. Customer satisfaction is a priority.
• Q: Is there a warranty on the collar? A: Yes, the collar comes with a warranty against manufacturing defects. Check the packaging for specific details.
• Q: Can I return the collar if it doesn’t fit my dog? A: Yes, you can return the collar if it doesn't fit. Ensure it is in original condition for a full refund.
• Q: What if I need a different size collar? A: You can exchange for a different size collar within the return policy period. Just follow the return instructions provided.