MUTTROS Modern Cat Tree Tower, Solid Wood, Cloud Velvet, 38" with Curved Bed & Scratching Post, White, Model USA13-AMT0286WE-FBM

Frequently Asked Questions

• Q: What are the dimensions of the MUTTROS Modern Cat Tree? A: The dimensions of the MUTTROS Modern Cat Tree are twenty-one point seven inches in length, sixteen inches in width, and forty inches in height.
• Q: What materials are used in the construction of this cat tree? A: The cat tree is constructed from FSC-Certified solid wood and features cloud velvet fabric for comfort.
• Q: How many cats can this cat tree accommodate? A: This cat tree can accommodate up to three large cats, each weighing no more than twenty-five pounds.
• Q: How do I assemble the MUTTROS cat tree? A: To assemble the cat tree, use the included tools and parts set, following the instructions provided in the packaging.
• Q: Is the cat tree suitable for large cats? A: Yes, the cat tree is specifically designed for large cats, supporting weights of up to twenty-five pounds per cat.
• Q: How do I clean the cat tree? A: To clean the cat tree, use a soft cloth and mild detergent to wipe down the surfaces, ensuring to keep it free from dust and fur.
• Q: Can the scratching posts withstand heavy use? A: Yes, the scratching posts are made from natural sisal rope, designed for durability and to withstand heavy use from cats.
• Q: What if the cat tree arrives damaged? A: If the cat tree arrives damaged, contact customer support immediately for assistance and to initiate a replacement or return.
• Q: Is the cat tree easy to move around? A: Yes, the cat tree is designed to be relatively lightweight, making it easier to move for cleaning or rearranging your space.
• Q: Does the cat tree come with a warranty? A: Yes, the MUTTROS cat tree comes with a warranty that covers defects in materials and workmanship.
• Q: How do I ensure my cat's safety while using the tree? A: Ensure the cat tree is placed on a flat surface and regularly check for wear and tear to maintain a safe environment for your cat.
• Q: What is the return policy for the cat tree? A: The return policy allows for a forty-five-day no-questions-asked return if you find the cat tree is not a perfect fit.
• Q: Is the fabric used safe for pets? A: Yes, the cloud velvet fabric used in the cat tree is safe and non-toxic for pets.
• Q: How many scratching posts does the cat tree have? A: The cat tree features two real branch scratching posts for your cat's scratching needs.
• Q: What type of support does customer service provide? A: Customer service offers support for assembly issues, warranty claims, and any problems you may encounter with the product.
• Q: Can I buy replacement parts for the cat tree? A: Yes, replacement parts are available to refresh your cat tree and maintain its functionality.