Premium Large Dog Door, Petouch Aluminum Pet Door With Double Panels, Doggie Door With Automatic Closing Magnetic Flaps, Slide-I

Frequently Asked Questions

• Q: What are the dimensions of the PETOUCH dog door? A: The PETOUCH dog door has a flap size of thirteen inches by eighteen and one eighth inches. The frame size measures sixteen and one eighth inches by twenty one and one sixteenth inches.
• Q: What material is the PETOUCH dog door made from? A: The PETOUCH dog door is constructed from high grade aluminum alloy. This material is designed to withstand extreme weather conditions.
• Q: What is the weight of the PETOUCH dog door? A: The PETOUCH dog door weighs approximately two pounds. Its lightweight design makes it easy to handle during installation.
• Q: How do I install the PETOUCH dog door? A: You can install the PETOUCH dog door using the included cutting template for precise measurements. It fits into doors and walls with a thickness ranging from one and one quarter inches to two and one half inches.
• Q: Is the PETOUCH dog door suitable for large breeds? A: Yes, the PETOUCH dog door is suitable for large breeds. The double-door design accommodates pets comfortably, allowing easy access in and out.
• Q: How do I measure my pet for the dog door? A: To measure your pet, first measure the widest part of their chest and add a few centimeters. Then, measure from the bottom of their chest to the top of their shoulders.
• Q: How do I clean the PETOUCH dog door? A: To clean the PETOUCH dog door, simply wipe it down with a damp cloth and mild soap. Avoid harsh chemicals that could damage the aluminum finish.
• Q: Is the PETOUCH dog door weather-resistant? A: Yes, the PETOUCH dog door is weather-resistant. It features an automatic closing flap designed to insulate against various weather conditions.
• Q: How should I store the PETOUCH dog door when not in use? A: When not in use, store the PETOUCH dog door in a dry place away from direct sunlight. Ensure the panels are closed to prevent damage.
• Q: Can I lock the PETOUCH dog door? A: Yes, the PETOUCH dog door includes built-in locking pins for added safety. You can secure the door to control your pet's access.
• Q: How does the PETOUCH dog door compare to other pet doors? A: The PETOUCH dog door offers superior insulation and durability compared to many other pet doors. Its automatic closing flaps are designed to minimize energy loss.
• Q: Is the PETOUCH dog door easy to operate for pets? A: Yes, the PETOUCH dog door is designed for easy operation. The two opening panels can be pushed open by pets, similar to interior doors.
• Q: What do I do if my PETOUCH dog door arrives damaged? A: If your PETOUCH dog door arrives damaged, contact customer support immediately. They will guide you through the return or replacement process.
• Q: Does the PETOUCH dog door come with a warranty? A: Yes, the PETOUCH dog door typically comes with a manufacturer's warranty. Please check the packaging or product details for specific warranty information.
• Q: Are there any safety features on the PETOUCH dog door? A: Yes, the PETOUCH dog door includes safety features like built-in locking pins and an aluminum panel that covers the door for added security.
• Q: Is the PETOUCH dog door suitable for both dogs and cats? A: Yes, the PETOUCH dog door is suitable for both dogs and cats. Its size accommodates a range of pets, making it a versatile choice for households.