Sherpa Original Deluxe Airline Approved Pet Carrier, Medium, Black

Frequently Asked Questions

• Q: What are the dimensions of the Sherpa® Original Deluxe Pet Carrier? A: The medium carrier measures seventeen inches long, eleven inches wide, and ten and a half inches high. It is suitable for pets weighing up to sixteen pounds.
• Q: What material is the Sherpa® pet carrier made of? A: The carrier is constructed from polyester, ensuring durability and ease of cleaning. This material is lightweight yet strong, making it ideal for travel.
• Q: How much weight can the medium carrier hold? A: The medium Sherpa® carrier can safely hold pets weighing up to sixteen pounds. This weight limit helps ensure your pet's comfort and safety during travel.
• Q: How do I use the Sherpa® Original Deluxe Pet Carrier? A: To use the carrier, place your pet inside and secure them with the safety zippers. Ensure they have enough room to stand and turn around comfortably.
• Q: Is the Sherpa® carrier suitable for my large dog? A: No, the medium carrier is not suitable for large dogs. It is designed for pets up to sixteen pounds; larger sizes are available for heavier pets.
• Q: How do I prepare my pet for travel in the carrier? A: Familiarize your pet with the carrier by placing it in an open area for them to explore. Encourage them to enter willingly by placing toys or treats inside.
• Q: What are the care instructions for this pet carrier? A: The Sherpa® carrier is machine washable for easy cleaning. Regularly check the zippers and straps for wear to ensure safety during use.
• Q: Can I use the Sherpa® carrier for air travel? A: Yes, the Sherpa® carrier is approved for use on most airlines and is part of the Guaranteed On Board program. This ensures it meets airline regulations.
• Q: How should I store the Sherpa® pet carrier when not in use? A: Store the carrier in a cool, dry place, preferably in its original shape. Avoid compressing it to maintain its structural integrity.
• Q: Is the Sherpa® pet carrier safe for my pet? A: Yes, the carrier is designed with safety in mind, featuring locking zippers and mesh windows for ventilation. It also meets airline safety standards.
• Q: How does the Sherpa® carrier differ from other pet carriers? A: The Sherpa® carrier is unique because it is part of the Guaranteed On Board program, which ensures it meets specific airline requirements for travel.
• Q: What happens if my pet is denied boarding with the Sherpa® carrier? A: If denied boarding due to the carrier, Quaker Pet Group will reimburse you for the cost of your flight and pet fee, as part of the Guaranteed On Board program.
• Q: Can I take my pet on a long flight with this carrier? A: Yes, the Sherpa® carrier is designed for comfortable travel, allowing your pet to stand and turn around. Just ensure they are suited for long journeys.
• Q: What should I do if my Sherpa® carrier arrives damaged? A: If your carrier arrives damaged, contact customer support for assistance with returns or exchanges. Keep all packaging materials for reference.
• Q: Are there any specific airlines that do not accept the Sherpa® carrier? A: Most major airlines accept the Sherpa® carrier, but it's crucial to check with your specific airline for any unique requirements or restrictions.
• Q: How can I ensure my pet is comfortable during travel? A: To ensure comfort, choose the correct size carrier based on your pet’s measurements and allow them to acclimate to it prior to travel.