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Frequently Asked Questions

• Q: What materials is the Smart Jumping Ball made of? A: The Smart Jumping Ball is made of non-toxic thermoplastic elastomer and silicone. These materials ensure durability and safety for pets during play.
• Q: What are the dimensions of the Smart Jumping Ball? A: The Smart Jumping Ball measures approximately two point zero four inches in length, two point zero four inches in width, and two point zero three inches in height.
• Q: How many pieces come in the Smart Jumping Ball package? A: The package includes two pieces of the Smart Jumping Ball, one in blue and one in orange, designed for interactive play.
• Q: How do I operate the Smart Jumping Ball? A: To operate the Smart Jumping Ball, simply turn it on and watch it automatically move and bounce around. It uses AI technology to change direction when it encounters obstacles.
• Q: Is the Smart Jumping Ball suitable for large dogs? A: No, the Smart Jumping Ball is not suitable for large dogs. It is designed specifically for small dogs and puppies.
• Q: Can I use the Smart Jumping Ball indoors? A: Yes, the Smart Jumping Ball is suitable for indoor use. It operates quietly and can engage pets in interactive play without causing disturbances.
• Q: How do I clean the Smart Jumping Ball? A: To clean the Smart Jumping Ball, simply wipe it with a damp cloth or use a mild detergent. The removable core is machine-washable for easy maintenance.
• Q: Is the Smart Jumping Ball safe for my pet? A: Yes, the Smart Jumping Ball is safe for pets. It is made from FDA-approved non-toxic materials and features fur-friendly gaps to prevent pinching hazards.
• Q: How should I store the Smart Jumping Ball? A: Store the Smart Jumping Ball in a cool, dry place away from direct sunlight. Ensure it is turned off to preserve battery life.
• Q: What makes the Smart Jumping Ball different from regular dog toys? A: The Smart Jumping Ball features AI-powered motion and prey-stimulating vibrations, offering a unique interactive experience that traditional toys do not provide.
• Q: Does the Smart Jumping Ball require batteries? A: Yes, the Smart Jumping Ball contains lithium-ion batteries. It features a quick-charge USB-C port, delivering two hours of playtime with just a thirty-minute charge.
• Q: What if the Smart Jumping Ball does not work? A: If the Smart Jumping Ball does not work, ensure it is fully charged. If problems persist, contact customer support for troubleshooting assistance.
• Q: Can the Smart Jumping Ball help with my dog's anxiety? A: Yes, the Smart Jumping Ball can help reduce anxiety in dogs. It engages their instincts and provides mental stimulation, which can alleviate stress.
• Q: What age is the Smart Jumping Ball suitable for? A: The Smart Jumping Ball is suitable for puppies and small dogs. It is specifically designed for pets that weigh less than twenty-five kilograms.
• Q: Is the Smart Jumping Ball waterproof? A: Yes, the Smart Jumping Ball has an IP67 waterproof rating, making it safe for use in various environments, including outdoors.