SureFlap Microchip Cat Flap - One Size, Brown, Model SUR001BR

Frequently Asked Questions

• Q: What are the dimensions of the SureFlap Microchip Cat Door? A: The SureFlap Microchip Cat Door measures four and three-quarters inches high by five and five-eighths inches wide. This size is ideal for most cats.
• Q: What type of microchip does the cat door support? A: The cat door works with nine-digit Avid Secure, ten-digit FDXA, and fifteen-digit FDXB microchip numbers. Check your pet’s microchip number with your veterinarian if unsure.
• Q: What color is the SureFlap Microchip Cat Door? A: The SureFlap Microchip Cat Door is available in brown. This neutral color easily blends with various home decors.
• Q: How do I install the SureFlap Microchip Cat Door? A: You can install the cat door in doors, windows, or walls. Accessories are available from SureFlap to facilitate installation.
• Q: How does the RFID technology work for this cat door? A: The RFID technology reads your cat’s implanted ID microchip, allowing them access while keeping out stray animals. It can learn up to thirty-two IDs.
• Q: How do I program the SureFlap Microchip Cat Door? A: Programming the cat door is simple with just one button. Follow the instructions included with the product for easy setup.
• Q: What type of batteries does the cat door require? A: The SureFlap Microchip Cat Door requires four AA alkaline batteries, which are not included. Battery life can last up to twelve months based on usage.
• Q: How do I know when the batteries need replacing? A: A low battery indicator will flash red when the batteries are running low. This feature helps ensure you replace them in time.
• Q: Is the SureFlap Microchip Cat Door safe for my cat? A: Yes, the cat door is designed with safety in mind, allowing only your cat access while preventing strays. It is a great choice for pet lovers.
• Q: Can I use the cat door if my cat doesn't have a microchip? A: Yes, you can purchase RFID collar tags separately for cats that do not have microchips. This allows those cats to use the door as well.
• Q: Is this cat door suitable for larger cats? A: The SureFlap Microchip Cat Door is designed primarily for cats, and it should accommodate most sizes comfortably. Measure your cat to ensure a good fit.
• Q: What warranty comes with the SureFlap Microchip Cat Door? A: The product comes with a three-year warranty, providing peace of mind for buyers regarding quality and durability.
• Q: How should I clean the SureFlap Microchip Cat Door? A: To clean the cat door, use a damp cloth with mild soap. Avoid abrasive materials that could scratch the surface.
• Q: What should I do if my cat gets stuck in the cat door? A: If your cat gets stuck, gently guide them out without forcing it. Ensure the door is properly programmed to recognize your cat's microchip.
• Q: What if the cat door arrives damaged? A: If the cat door arrives damaged, you should contact customer support for assistance with returns or exchanges. Keep all packaging for reference.