SureFlap Microchip Pet Door - 6.75"x7" Flap, Small, White, Model iMPDWT, Plastic

Frequently Asked Questions

• Q: What are the dimensions of the SureFlap Microchip Pet Door? A: The door opening measures six and eleven sixteenths inches wide by seven inches high. This size is suitable for cats and small dogs.
• Q: What material is the SureFlap Microchip Pet Door made of? A: The pet door is made of plastic. This material is durable and suitable for outdoor use.
• Q: Is the SureFlap Microchip Pet Door battery powered? A: Yes, it operates on four C cell batteries, which are not included. This allows for convenient installation without needing electrical outlets.
• Q: How do I install the SureFlap Microchip Pet Door? A: Installation can be done in doors, windows, or walls. Follow the included instructions for proper setup to ensure secure fitting.
• Q: Can I control the SureFlap Microchip Pet Door remotely? A: Yes, the door can be locked or unlocked remotely via the Sure Petcare app. This feature requires the SureFlap Hub, sold separately.
• Q: Is the SureFlap Microchip Pet Door suitable for large dogs? A: No, it is designed for cats and small dogs only. The dimensions may not accommodate larger breeds comfortably.
• Q: How do I clean the SureFlap Microchip Pet Door? A: To clean, wipe the surface with a damp cloth. Avoid using harsh chemicals that could damage the plastic.
• Q: Does the SureFlap Microchip Pet Door require a hub for basic use? A: No, it functions as a standard microchip pet door without a hub. However, connecting a hub adds smart features.
• Q: What if my pet's microchip is not recognized? A: If the pet door does not recognize the microchip, ensure it is properly registered and functioning. Consult the manual for troubleshooting steps.
• Q: How does the SureFlap Microchip Pet Door help prevent intruders? A: The door uses your pet's existing microchip as an electronic key, keeping out unwanted animals. This enhances your pet's safety.
• Q: What notifications do I receive from the Sure Petcare app? A: You receive notifications when your pet enters or leaves and alerts if an intruder tries to enter. This keeps you informed about your pet's movements.
• Q: Is the SureFlap Microchip Pet Door weatherproof? A: Yes, the door is designed to withstand outdoor conditions. Ensure proper installation for optimal weather resistance.
• Q: Can the SureFlap Microchip Pet Door be returned if it is damaged? A: Yes, you can return the product if it arrives damaged. Check the return policy for specific instructions.
• Q: What is the weight of the SureFlap Microchip Pet Door? A: The product weighs approximately four pounds. This lightweight design aids in easy installation.
• Q: How can I monitor my pet's activity levels? A: The Sure Petcare app tracks your pet's movements over time, allowing you to monitor activity levels and changes.