Sureflap-Sure Petcare Microchip Pet Door (White)

Frequently Asked Questions

• Q: What material is the SureFlap Microchip Pet Door made of? A: The SureFlap Microchip Pet Door is primarily made of glass. This allows for a sleek appearance while ensuring durability.
• Q: What are the dimensions of the SureFlap Microchip Pet Door? A: The flap opening measures six and eleven sixteenths inches in height and seven inches in width. The overall dimensions are ten and thirty-one hundredths inches in length, four and ninety-two hundredths inches in width, and eleven and two hundredths inches in height.
• Q: How many pets can the SureFlap Microchip Pet Door recognize? A: The pet door can recognize up to thirty-two pets. This feature allows for multiple pet households to use the door without issues.
• Q: How do I install the SureFlap Microchip Pet Door? A: Installation requires a simple process and can be done in doors, windows, or walls. A mounting adaptor is necessary for glass installations, and additional tunnel extenders may be required for wall installations.
• Q: Is the SureFlap Microchip Pet Door suitable for all pets? A: Yes, the door is designed for both microchipped and non-microchipped pets. An RFID collar tag is included for pets without microchips.
• Q: How does the selective entry feature work? A: The selective entry feature scans only when a pet approaches. It uses RFID technology to identify pets, allowing only them access while keeping intruders out.
• Q: What is the battery life of the SureFlap Microchip Pet Door? A: The estimated battery life is up to twelve months, depending on usage. It requires four C non-rechargeable alkaline batteries, which are not included.
• Q: Can I program a curfew for the pet door? A: Yes, you can program the door to lock and unlock at specified times. This adds an extra layer of security for your pet.
• Q: How do I clean the SureFlap Microchip Pet Door? A: Cleaning can be done with a damp cloth and mild detergent. Avoid harsh chemicals to maintain the integrity of the door.
• Q: Is the SureFlap Microchip Pet Door safe for my pets? A: Yes, the door is designed to enhance safety by preventing intruder animals from entering. It creates a secure space for your pets.
• Q: What should I do if the pet door arrives damaged? A: If the pet door arrives damaged, contact customer support for assistance. They will guide you through the return or replacement process.
• Q: Does the SureFlap Microchip Pet Door come with a warranty? A: Yes, it includes a three-year warranty. This provides peace of mind in case of manufacturing defects.
• Q: Can I purchase additional collar tags for my pets? A: Yes, programmable collar tags are sold separately for pets without microchips. This makes it easy to include all your pets.
• Q: Does the SureFlap Microchip Pet Door work with all microchips? A: Yes, it is compatible with nine, ten, and fifteen digit microchip numbers. Verify with your veterinarian if uncertain.
• Q: What is the best way to store the SureFlap Microchip Pet Door? A: Store the pet door in a cool, dry place away from direct sunlight. This will help maintain its functionality and appearance.