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Frequently Asked Questions

• Q: What material is the NEWDREAM dog urn made of? A: The NEWDREAM dog urn is made of wood. This material is chosen for its corrosion-resistance and durability, making it ideal for preserving your pet's ashes.
• Q: What are the dimensions of the dog urn? A: The dog urn measures four inches in length, four and a half inches in width, and six inches in height. It is suitable for small and medium-sized dogs weighing under fifty pounds.
• Q: What is the volume capacity of the NEWDREAM urn? A: The urn has a volume of one hundred eight cubic inches. This capacity is designed to accommodate the ashes of small to medium-sized pets.
• Q: How do I use the NEWDREAM dog urn? A: To use the urn, simply place your pet's ashes inside the compartment. You can also showcase a favorite photo of your pet in the designated space, allowing you to cherish their memory.
• Q: Is the urn suitable for both dogs and cats? A: Yes, the urn is suitable for both dogs and cats. Its design is meant to honor the memories of all beloved pets, regardless of species.
• Q: Can I change the photo displayed in the urn? A: Yes, you can change the photo without disturbing the ashes. This feature allows you to easily update the memory displayed.
• Q: How should I clean the wooden urn? A: To clean the wooden urn, gently wipe it with a soft, dry cloth. Avoid using water or cleaning solutions that could damage the wood finish.
• Q: Is the urn safe for storing ashes? A: Yes, the urn is designed specifically for safely storing ashes. It provides a respectful and dignified resting place for your pet.
• Q: How should I store the urn? A: Store the urn in a cool, dry place. Avoid direct sunlight or damp environments to preserve the wood's integrity.
• Q: What should I do if the urn arrives damaged? A: If the urn arrives damaged, please contact customer service within twenty-four hours. They will assist you with the return or replacement process.
• Q: Does the urn come with a warranty? A: Yes, the urn comes with a warranty that covers manufacturing defects. Please refer to the product documentation for specific warranty details.
• Q: Is this urn a good choice for memorializing a pet? A: Yes, this urn is an excellent choice for memorializing a pet. Its elegant design and high-quality craftsmanship provide a beautiful way to honor your furry friend.
• Q: Can I use the urn for other keepsakes? A: Yes, the urn can also be used to store other keepsakes. It serves as a versatile memory box for cherished items related to your pet.
• Q: What color is the NEWDREAM dog urn? A: The urn is available in a black color with a small size option. This neutral color complements various decor styles.
• Q: Is the urn handmade? A: Yes, the urn is a handmade product. Each piece is uniquely crafted, ensuring a one-of-a-kind quality for your pet's memorial.